There are four AWS support plans available:
- Basic – billing and account support only (access to forums only).
- Developer – business hours support via email.
- Business – 24×7 email, chat, and phone support.
- Enterprise – 24×7 email, chat, and phone support.
Enterprise support comes with a Technical Account Manager (TAM). Developer allows one person to open unlimited cases. Business and Enterprise allow unlimited contacts to open unlimited cases.
